Return & Refund Policy

1. Return Period

Effective Date: May 11, 2025

This Return & Refund Policy applies to all purchases made from ABILITY STORE PTY LTD.

We offer a 30-day return period, commencing from the date of delivery of the goods. If 30 days have elapsed since the delivery date, unfortunately, we are unable to offer a refund or accept a return.

To be eligible for a return, the following conditions must be met:

Washable Products: Must be returned in their original, unused condition, showing no signs of washing, use, or soiling.
Disposable Products: Must be returned unopened and in their original packaging, with no signs of use.
Bundled Items: If a product was purchased as part of a carton, pack, or bundle, all items included in that bundle must be returned together.
Timeframe: The return must be initiated and the goods received by us within 30 days of the original delivery date.

If you are uncertain whether your order or a specific product is eligible for return, please contact our Customer Service team for clarification prior to sending the item back.

2. Eligibility for Returns

3. How to Initiate a Return

To return an eligible order, please follow these steps:

Carefully repackage the item(s) to be returned, ensuring they are adequately protected for transit.
The buyer is responsible for arranging and paying for all return shipping costs.
We strongly recommend using a tracked shipping service to ensure the safe and documented return of your goods. ABILITY STORE PTY LTD is not responsible for items lost or damaged during return shipping.
Send the return to the following address:

ABILITY STORE PTY LTD.
152 Bloomfield Road
Keysborough VIC 3173
Australia

4. Processing of Returns

Upon receipt of your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 2 of this policy. We will notify you via email regarding the status of your return, including whether it has been approved or rejected.

5. Returns and Refunds

ABILITY STORE PTY LTD. adheres to strict standards for returns and reserves the right to reject returned goods that do not meet the specified eligibility criteria.
If your return is approved, we will contact you to confirm how you would like to proceed with the refund.
Refunds will be processed via the original payment method used for the purchase, less any applicable merchant fees.
Please note that the processing time for refunds may vary depending on your payment provider and can take several business days to appear on your account.
We do not offer exchanges for returned items. If you require a different product, you will need to place a new order.
In the event that a return is rejected because it does not meet our eligibility criteria, ABILITY STORE PTY LTD reserves the right to dispose of the goods in the manner it deems best for all parties.

6. Faulty Items Policy

If you believe you have received a faulty product, please contact our Customer Service team immediately so we can investigate and resolve the issue promptly. To assist us in processing your claim efficiently, please provide the following information:

Your order number.
The name of the faulty product(s).
A photograph clearly showing the fault (if possible).

Please submit a Faulty Claim via our Contact Us form on our website, selecting "faulty product" as the nature of your enquiry and attaching any relevant images.

7. Return to Sender

Any orders returned to ABILITY STORE PTY LTD. (or any of its divisions) marked as "Return to Sender" will incur a return to sender fee. This fee will be deducted from any applicable credit or refund issued for the returned parcel.

6. Faulty Items Policy

Your order number.
The name of the faulty product(s).
A photograph clearly showing the fault (if possible).

Please submit a Faulty Claim via our Contact Us form on our website, selecting "faulty product" as the nature of your enquiry and attaching any relevant images.

8. Custom Made and Special Request Products

When placing an order for Custom Made or Special Request products, it is the buyer's responsibility to provide accurate and correct measurements and specifications prior to manufacturing or purchase. We strongly advise clients to be detailed and specific when providing these requirements.

Due to the personalized nature of Custom Made and Special Request products, we are unable to accept any cancellations, exchanges, returns, or refunds for these items unless the product is deemed faulty under our Faulty Items Policy.

9. Contact Us

If you require further assistance or have any questions regarding our Return Policy, please do not hesitate to contact us via our Contact Us page on our website. You can access this page by clicking on the link below.

https://www.abilitystore.com.au/about-us

For urgent enquiries, you can also contact us by phone at:

Phone: +61-480-658-190

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