Absolutely! Ability Store is committed to supporting NDIS participants and those with Aged Care Packages. You can shop directly on our site and then claim your purchase through your plan, or for managed plans, we can assist with invoicing.

We occasionally offer promotions and discounts to help you save on quality supplies! Keep an eye on our homepage banner, subscribe to our newsletter for exclusive offers, and check our 'Promotions' or 'Deals' section. While we don't have a formal loyalty program at this moment, we always strive to provide competitive pricing and value.

For self-managed NDIS plans, you can purchase directly and claim back. For plan-managed or agency-managed NDIS plans, and most Aged Care packages, we can work with your plan manager or provider for direct invoicing. Please contact our support team to arrange this.

We accept a wide range of secure payment methods for your convenience. You can pay with Visa, Mastercard, American Express, UnionPay, JCB, Diners Club, Discover, and Visa Electron. We also support digital wallets including Apple Pay and Google Pay. For NDIS and Aged Care clients, we also offer specific invoicing options. You'll see all available payment options at checkout.

You can easily create a new account or log in to manage your existing one by clicking the 'My Account' icon at the top right of our website. From your account dashboard, you can view past orders, update your details, and manage addresses.

Yes! All your previous orders are saved in your 'My Account' dashboard under 'Order History'. You can easily review past purchases and, in many cases, quickly reorder items from there.

No problem at all! On the 'My Account' login page, simply click on the 'Forgot Password?' link. Enter your registered email address, and we'll send you instructions to reset your password.

You can update your personal details, including your email, phone number, and billing/shipping addresses, by logging into your 'My Account' area and navigating to the 'Account Details' or 'Addresses' section.

If your order hasn't been dispatched yet, we might be able to update the delivery address. Please contact us immediately with your order number and the new address. Once an order has shipped, we unfortunately cannot change the delivery address.

We process orders quickly to ensure fast delivery. If you need to cancel, please contact us immediately. We can only cancel orders that have not yet been dispatched. If it has shipped, you will need to follow our standard returns policy.

We want you to be happy with your purchase. Our detailed return and exchange policy can be found on our dedicated 'Returns' page. Generally, items must be unused and in original packaging. Please review the policy or contact us if you have specific questions.

You can reach our friendly customer support team via email at support@abilitystore.com.au or by phone at +61-480-658-190 during business hours. You can also use the contact form on our 'Contact Us' page.

Once we receive your returned item, we aim to process refunds or dispatch replacements within 3-5 business days. Refunds may take an additional 3-7 business days to appear in your account, depending on your bank.

We're so sorry to hear this! Please contact us immediately via email at [Your Customer Service Email Address] with your order number and details. We'll provide instructions for returning the item, and once received, we'll promptly send out your new replacement item.

Accurate sizing is crucial for comfort and effectiveness. Each product page includes a detailed sizing chart and measurement guide. We recommend always referring to these specific guides before making a purchase. If you need further assistance, our team is happy to help.

We occasionally offer promotions and discounts to help you save on quality supplies! Keep an eye on our homepage banner, subscribe to our newsletter for exclusive offers, and check our 'Promotions' or 'Deals' section. While we don't have a formal loyalty program at this moment, we always strive to provide competitive pricing and value.

Yes, Ability Store offers a wide range of high-quality e.g., incontinence products, advanced wound care, or a vast selection of mobility aids. You can browse our categories or use the search bar at the top of the page to find exactly what you need. If you can't find it, just ask us!

Finding the right product for specific needs like the specific issue, e.g., sensitive skin is our priority. We offer a curated selection designed for effectiveness and comfort. For personalised recommendations, we recommend exploring our categories e.g., 'Skin Care for Sensitive Skin' or 'Wound Care for Pressure Injuries' or 'Incontinence Solutions'. If you're still unsure, please tell us more about your specific situation, and we'll happily assist you.

Yes, we do! For urgent orders, express shipping options are available to select at checkout for an additional fee. The availability and cost will be calculated based on your location and the items in your cart.

Yes, Ability Store does ship to select international destinations. Shipping costs and delivery times for international orders vary significantly by country and will be calculated at checkout. Please note that customs duties and taxes may apply upon arrival in your country.

Yes! Once your order is dispatched, we'll send you a tracking number. For orders within Australia, you can use this number directly on the Australia Post tracking functions to monitor your delivery. For international orders, tracking will depend on the carrier provider used for your shipment.

While delays are rare, if your order is significantly delayed or you suspect it's lost, please contact us immediately with your order number. We will investigate with the courier and work to resolve the issue as quickly as possible for you.

Ability Store offers reliable Australia-wide delivery. Shipping costs and estimated delivery times depend on your location and the size of your order. You can view precise shipping options and costs at checkout once you enter your postcode.